This position involves working in a team environment that greatly values their corporate culture. Some of the key values of this organization are quality relationships, leadership, and accountability. The grass roots level that they operate at provides a personalized service to customers. If you are looking for an exciting opportunity, apply now!
Job Type: Full Time
Reports to: Operations Manager
Location: Surrey, BC
Relevant Experience: 2-5 years
Key Responsibilities
- Provide and support all service requirements for assigned clients and exceed expectations
- Negotiate rates with carriers to achieve target margins
- Ensure all carriers are communicated with professionally
- Ensure any potential service issues are addressed promptly with the carrier
- Ensure on time performance levels are met or exceeded
- Problem solve carrier specific issues from the point of booking through to completion
- Collaborate and offer assistance to other team members in delivering optimal transportation service solutions
- Resolve any service failures and communicate them with the Team Lead
- Ensure all necessary information is communicated to applicable team members
- Ensure customers specialized requirements are communicated clearly to the carrier
- Research pricing for new and existing clients
- Solicit carrier referral business from all existing carriers
- Perform related duties as assigned by Operations Manager
- Organize the movement of freight in the most cost-effective and reliable manner possible
- Deliver the optimal logistical solutions for our customer
Mandatory Qualifications & Skills
- Transportation experience in trucking or logistics
- Any post-secondary education related to the transportation industry
- A high level of mental alertness and urgency is required
- Resourcefulness and tenacity are also valid indicators of effective performance
- The ability to effectively negotiate and present issues in a clear concise manner is required
- Must be able to work effectively with teams in a fast-paced, high-pressure environment
- Effective communication and problem-solving skills are required on a daily basis
- A desire to learn and continuously improve
- Negotiation training is an asset for this position